Processos de mudança em organizações públicas: um estudo à luz das capacidades dinâmicas<p>Change processes in public organizations: a study in the light of dynamic capabilities
Keywords:
Capacidade dinâmica. Organizações públicas. Capacidade dinâmica de processo.Abstract
As capacidades dinâmicas relacionam-se a cenários de mudanças e consistem no desenvolvimento de competências que permitam às organizações atuarem em ambientes diversos. No setor público, as capacidades dinâmicas são um tema em exploração. Este artigo analisou como organizações do setor público desenvolvem capacidades dinâmicas de processo em contexto de mudança, identificando as capacidades que foram afetadas por essa mudança. O processo de implementação do Sistema Eletrônico de Informações é o evento de mudança escolhido para a análise. Trata-se de uma pesquisa qualitativa, de cunho descritivo e exploratório, tendo o estudo de caso como estratégia de pesquisa com foco na análise documental. Após a análise de relatórios de implementação do SEI de 10 universidades federais, verificou-se que: um grupo alinhou sua estratégia ao uso suas capacidades dinâmicas de modo a enfrentar a mudança, enquanto que outro grupo aplicou suas capacidades dinâmicas de forma incremental, sem relação com sua estratégia; embora a exigência fosse a mesma para todas as universidades, cada uma adaptou a mudança dos processos de acordo com suas necessidades, alcançando benefícios outrora não previstos pela legislação.
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